Terms of service
Privacy Policy
Roya WorldWide e.U. (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.royaworldwide.com (the “Site”) or interact with our marketing services, including SMS messaging.
1. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including your browser, IP address, time zone, and cookies. We also collect information about the pages or products you view and how you interact with the Site.
If you make or attempt to make a purchase, we collect information including your name, billing and shipping address, payment details, email address, and phone number.
2. How We Use Your Information
We use your personal data to:
- Fulfill and manage orders (payment, shipping, confirmations)
- Communicate with you
- Screen for fraud and risk
- Send marketing messages via email or SMS (only with your consent)
The legal basis for processing data under the GDPR includes contract performance, compliance with legal obligations, consent, and legitimate interest.
3. SMS Marketing (Klaviyo)
With your consent, we may send you SMS messages via Klaviyo, including promotions, cart reminders, shipping updates, or customer service messages.
By opting into our SMS program, you agree to receive recurring text messages from Roya WorldWide to the phone number you provided. Message frequency varies. Consent is not a condition of purchase.
Message and data rates may apply. To opt out, reply with “STOP”. For help, reply with “HELP” or contact us at info@royaworldwide.com.
SMS consent data (opt-in, phone number, timestamps) is securely stored and never shared with third parties for marketing purposes.
4. Sharing Your Information
We share your data only as needed with trusted third parties such as Shopify (our e-commerce platform), payment providers, and logistics partners. We may also share data to comply with legal obligations.
5. Shopify
Our store is hosted on Shopify Inc. Your data may be stored or processed outside of the EU, including in Canada or the U.S. For more, see Shopify’s Privacy Policy.
6. Your Rights (EU/EEA)
If you are an EU/EEA resident, you have the right to:
- Access and request a copy of your data
- Correct, delete, or restrict processing of your data
- Withdraw consent or object to data use
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at info@royaworldwide.com.
7. Data Retention
We retain your data only as long as necessary to fulfill our services or as required by law. SMS opt-in data and consent are stored securely and are never shared for unrelated purposes.
8. Cookies & SMS Cart Reminders
We use cookies to enhance your experience and track cart activity. If you opt into SMS reminders, cookies may be used to detect abandoned carts and trigger messages.
You can control cookie settings in your browser. Disabling cookies may limit site functionality.
9. Changes
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
10. Contact Us
For privacy questions or data access requests, contact:
Roya WorldWide e.U.
Leberstraße 118A
1110 Vienna, Austria
Email: info@royaworldwide.com
VAT ID: ATU81895567